This hotel did not feel clean at all and I would not stay here again.
The ceilings are all popcorn, and had water stains on them and the bathroom tile was also dirty. The bathrooms are extremely dated and very tiny and were uncomfortable for my husband, who is tall. We were extremely disappointed by the rooms which look like they have not been updated since this hotel was built. My family and I spent three nights at the Crowne Plaza when we were in town for a volleyball tournament. The beds were comfortable, the views great, but the staff is really what makes this hotel shine. To my surprise, he showed up right when we were done and drove all our kids home - which was a relief, considering the KC Streetcar was out of service! There are things I wish were a bit different - size of bathrooms, larger common areas, later hours for the pool - but in general, I would recommend this hotel for groups. On our last night, he was disappointed to find out that he'd be off duty when we needed picked up from our dinner reservation. He gave my group of 15 youth a tour of the area, gave us recommendations for places to eat and shop and in general doted on us for the duration of our trip. I have to give special props to Darryl, the shuttle driver. I was very impressed with the manager on duty and his attention to detail. HOWEVER, the staff was attentive, apologetic and worked tirelessly to get the situation rectified. Due to a huge influx of folks arriving for a nearby convention, we were not able to get into our block of rooms until 5pm. Things got off on the wrong foot with me and the Crowne Plaza.
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